Data Protection

Mostply Privacy Policy

At Mostply, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.

Last Updated: January 2025 English Version 2.4
Our Privacy Commitments
  • We never sell your data
  • SSL encryption on all pages
  • You can request data deletion
  • Minimal data collection only
  • No spam, ever
  • Regular security audits

Six Pillars of Mostply Privacy

These are the core principles that guide how Mostply handles your personal information every single day.

Minimal Data Collection

Mostply only collects the personal data that is strictly necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it — if we don't need it, we don't ask for it.

End-to-End Encryption

All data transmitted between your device and Mostply's servers is protected with industry-standard TLS encryption. Your payment details, personal information, and account activity are never transmitted in plain text.

Your Rights, Always

You have the right to access, correct, export, and delete your personal data at any time. Mostply makes it easy to exercise these rights — simply contact our support team and we will respond within 30 days.

No Data Selling

Mostply will never sell, rent, or trade your personal data to third-party marketers . Your information belongs to you. The only third parties who ever receive your data are payment processors and regulatory authorities — and only when strictly required.

Regular Security Audits

Mostply's infrastructure undergoes regular independent security audits. Any vulnerabilities identified are patched immediately. We maintain strict internal access controls so that only authorised staff can access player data.

Zero Spam Policy

We only send communications that are relevant to your account — transaction confirmations, security alerts, and promotional offers you have opted into. You can unsubscribe from marketing messages at any time from your account settings.

This Privacy Policy applies to all users of the Mostply platform, including visitors, registered players, and anyone who contacts our support team. By using Mostply, you agree to the collection and use of your information as described in this policy.

Data at a Glance
Data Type Purpose
Name & Date of Birth Identity verification and age compliance
Phone Number Account access, bKash/Nagad/Rocket payments
Transaction History Payment processing and fraud prevention
Game Activity Account management and responsible gaming
Device & IP Data Security, fraud detection, duplicate account checks
Support Conversations Customer service quality and dispute resolution

01 Introduction

Welcome to Mostply. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in plain language what information we collect, how we use it, who we share it with, and what rights you have as a Mostply user.

Mostply operates as an online gaming platform serving players in Bangladesh. We process personal data in connection with account registration, payment processing, game activity, customer support, and our legal compliance obligations. We take these responsibilities seriously and have put in place robust technical and organisational measures to keep your data safe.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which contain additional information relevant to your use of Mostply.

This Privacy Policy was last updated in January 2025. If you registered before this date, please review the updated policy carefully. Continued use of Mostply after the update date constitutes acceptance of the revised policy.

02 Data We Collect

Mostply collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors. Here is a breakdown of each category:

Information you provide directly:

  • Registration data: Your full name, date of birth, phone number, and any other details you enter when creating your Mostply account.
  • Verification documents: If we request identity verification (KYC), you may provide a copy of your national ID card or other government-issued identification.
  • Support communications: Any messages, emails, or live chat conversations you have with our support team.
  • Preferences: Settings and preferences you configure within your account, including responsible gaming limits and communication preferences.

Information generated by your use of Mostply:

  • Game activity: Records of the games you play, bets placed, results, and session duration. This data is used for account management and responsible gaming monitoring.
  • Transaction history: Details of all deposits and withdrawals, including amounts, timestamps, and payment method references.
  • Device and technical data: Your IP address, device type, operating system, browser type, and session identifiers. This data is used for security and fraud prevention.
  • Cookies and tracking data: See Section 06 for full details on how Mostply uses cookies.

Information from third parties:

  • Payment processors: When you deposit or withdraw via bKash, Nagad, or Rocket, we receive transaction confirmation data from those providers. We do not receive your full mobile banking credentials.
  • Fraud prevention services: We may receive risk signals from third-party fraud detection services to help protect your account.

Mostply does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We collect only what is necessary to operate your account safely and legally.

03 How We Use Your Data

Every piece of data Mostply collects has a specific, documented purpose. We do not use your data for anything beyond what is described in this policy. Here is how we use the information we hold about you:

  • Account management: To create and maintain your Mostply account, verify your identity, and ensure the security of your login.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Game delivery: To provide access to Mostply's games, record game results, and calculate winnings accurately.
  • Fraud prevention: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and other prohibited behaviours described in our Terms and Conditions.
  • Responsible gaming: To monitor gaming patterns and identify players who may be showing signs of problem gambling, so that we can offer appropriate support tools.
  • Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
  • Legal compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements and age verification obligations.
  • Marketing communications: To send you promotional offers and platform updates — but only if you have opted in to receive them. You can opt out at any time.
  • Platform improvement: To analyse aggregated, anonymised usage data to improve the Mostply platform, fix bugs, and develop new features.

Mostply never uses your personal data for automated decision-making that produces legal or similarly significant effects without human review. If an automated system flags your account for any reason, a member of our team will review the case before any action is taken.

04 Legal Basis for Processing

Mostply processes your personal data on the following legal bases, depending on the specific purpose:

  • Contract performance: Processing your registration data, payment information, and game activity is necessary to fulfil our contractual obligations to you as a Mostply player.
  • Legal obligation: We are required by law to verify player identities, maintain financial records, and report suspicious activity. This processing is mandatory and cannot be opted out of.
  • Legitimate interests: We process device data and usage patterns to protect the security of our platform and prevent fraud. These interests do not override your fundamental privacy rights.
  • Consent: We rely on your consent for marketing communications. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team.

05 Data Sharing and Third Parties

Mostply does not sell, rent, or trade your personal data. We share data with third parties only in the following limited circumstances:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies and security standards.
  • Identity verification providers: If you are required to complete KYC verification, your identity documents may be processed by a third-party verification service operating under strict data processing agreements.
  • Fraud prevention services: We may share device and behavioural data with fraud detection partners to protect the integrity of the Mostply platform.
  • Regulatory authorities: We are legally required to share certain data with relevant authorities upon request. This includes law enforcement agencies investigating financial crime.
  • Business transfers: In the event of a merger, acquisition, or sale of Mostply's business, your data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

All third parties who process data on behalf of Mostply are bound by data processing agreements that require them to handle your information with the same level of care and security that we apply ourselves.

06 Cookies and Tracking

Mostply uses cookies and similar tracking technologies to operate the platform, remember your preferences, and keep your session secure. Here is a breakdown of the types of cookies we use:

  • Essential cookies: These are required for the platform to function. They manage your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies without stopping your use of Mostply.
  • Functional cookies: These remember your settings and preferences, such as your preferred game view or responsible gaming limits, so you don't have to re-enter them every visit.
  • Analytics cookies: We use anonymised analytics data to understand how players use Mostply — which pages are most visited, where players encounter problems, and how we can improve the experience. This data is aggregated and cannot be used to identify individual players.
  • Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and duplicate account creation attempts.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Mostply platform. For full details, please refer to your browser's help documentation.

07 Data Retention

Mostply retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by law. The following retention periods apply:

  • Active account data: Retained for the duration of your account and for five years after account closure, in line with standard financial record-keeping requirements.
  • Transaction records: Retained for a minimum of five years from the date of the transaction, as required by anti-money laundering regulations.
  • Identity verification documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
  • Support communications: Retained for two years from the date of the conversation, to assist with dispute resolution and quality improvement.
  • Marketing preferences: Retained until you withdraw your consent or close your account.
  • Anonymised analytics data: May be retained indefinitely, as it cannot be used to identify individual players.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

08 Your Privacy Rights

As a Mostply player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We will respond within 30 days.

Right to Access

Request a copy of all personal data Mostply holds about you, including your account details, transaction history, and game activity.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require identity verification.

Right to Erasure

Request deletion of your personal data. Note that some data must be retained for legal compliance and cannot be deleted on request.

Right to Restriction

Request that we restrict the processing of your data in certain circumstances, for example while a dispute is being investigated.

Right to Portability

Request a copy of your data in a structured, machine-readable format so you can transfer it to another service if you wish.

Right to Object

Object to the processing of your data for marketing purposes at any time. You can also object to processing based on legitimate interests.

We will never charge a fee for exercising your privacy rights. In exceptional cases where a request is clearly unfounded or excessive, we may ask for clarification before proceeding. We aim to respond to all requests within 30 days.

09 Data Security

Mostply takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

  • TLS encryption: All data transmitted between your device and Mostply's servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar.
  • Encrypted storage: Sensitive data, including payment references and identity documents, is stored in encrypted form on our servers.
  • Access controls: Only authorised Mostply staff with a legitimate business need can access player data. All access is logged and audited.
  • Two-factor authentication: Mostply supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling this feature.
  • Regular security audits: Our platform undergoes regular independent security assessments to identify and address vulnerabilities.
  • Incident response: In the unlikely event of a data breach that affects your personal data, Mostply will notify you promptly and take immediate steps to contain the breach.

While Mostply takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

Mostply is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we reserve the right to request proof of age at any time.

If we discover that a player has provided false information about their age and is under 18, we will immediately close the account, void any bets placed, and return any deposits made — minus any amounts already paid out as winnings. Any personal data collected from an underage player will be deleted as soon as the issue is identified.

If you are a parent or guardian and believe that your child has registered on Mostply, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours.

11 Changes to This Policy

Mostply may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email and/or an in-platform notification at least 7 days before the changes take effect.

The updated policy will always be available on this page, with the "Last Updated" date clearly shown at the top. Your continued use of Mostply after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you do not agree with any changes to this policy, you should stop using Mostply and may request account closure by contacting our support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Mostply handles your personal information, please get in touch:

  • Live Chat: Available 24/7 directly within the Mostply platform. Average response time under 5 minutes.
  • Email: [email protected] — we aim to respond to all privacy-related emails within 30 days.
  • FAQ: Visit our FAQ page for answers to common questions about accounts, payments, and privacy.

Our support team is available around the clock. Whether you want to access your data, update your marketing preferences, or raise a privacy concern, we are here to help. Don't hesitate to reach out.

Play Safe on Mostply

Your data is protected, your privacy is respected, and your winnings are paid fast. Join over 500,000 players in Bangladesh who trust Mostply every day.

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